> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cloudify.biz/llms.txt
> Use this file to discover all available pages before exploring further.

# Common Shopify Tripletex Errors & Fixes

<Accordion title="Access revoked">
  <Frame>
    <img src="https://mintcdn.com/cloudify-c7720744/M6iYYPUU4tQpgWgb/images/2577cfc0-4a53-4f9f-a608-a018904b0472.png?fit=max&auto=format&n=M6iYYPUU4tQpgWgb&q=85&s=4324037c77530e1b938240fe5a6fb0eb" alt="Access Revoked Error" width="494" height="53" />
  </Frame>

  **Why this happens:** This happens due to the connection with Tripletex getting expired.

  **How to fix this:** Please go to Tripletex app > Settings > Click on connection and reconnect your Tripletex account.
</Accordion>

<Accordion title="SKU should not be empty">
  <Frame>
    <img src="https://mintcdn.com/cloudify-c7720744/BDZG6BIuIu8RhIFq/images/image-441.png?fit=max&auto=format&n=BDZG6BIuIu8RhIFq&q=85&s=8194d1bf10ae66732901925cce414ca8" alt="SKU Empty Error" width="495" height="32" />
  </Frame>

  **Why this happens:** SKU is absent in your Shopify product present in the order.

  **How to fix this:** Please go to Products in Shopify > Click on the product which is present in the order > Under the Inventory section, add an SKU > Save the changes.
</Accordion>

<Accordion title="Missing Customer in Shopify Order">
  <Frame>
    <img src="https://mintcdn.com/cloudify-c7720744/BDZG6BIuIu8RhIFq/images/image-442.png?fit=max&auto=format&n=BDZG6BIuIu8RhIFq&q=85&s=582e8af6ba65adacd7b772ceff2848fe" alt="Missing Customer Error" width="486" height="57" />
  </Frame>

  **Why this happens:** A customer is not present in the Shopify order. Since a customer is needed to create an invoice in Tripletex, it is mandatory.

  **How to fix this:** Please go to your Shopify order and add a customer to it. Once done, click on **More actions > Replay Integration**.
</Accordion>

<Accordion title="Invoice Status Invalid">
  <Frame>
    <img src="https://mintcdn.com/cloudify-c7720744/BDZG6BIuIu8RhIFq/images/image-442.png?fit=max&auto=format&n=BDZG6BIuIu8RhIFq&q=85&s=582e8af6ba65adacd7b772ceff2848fe" alt="Invoice Status Invalid Error" width="486" height="57" />
  </Frame>

  **Why this happens:** The originally created invoice is not present in Tripletex at the expected stage. It has either moved to a different stage or has been voided/deleted in Tripletex.
</Accordion>

<Accordion title="Invoice creation skipped">
  <Frame>
    <img src="https://mintcdn.com/cloudify-c7720744/BDZG6BIuIu8RhIFq/images/image-443.png?fit=max&auto=format&n=BDZG6BIuIu8RhIFq&q=85&s=37571435d1e05afba5c29760c92a1527" alt="Invoice Creation Skipped Error" width="491" height="83" />
  </Frame>

  **Why this happens:** You have selected the option to not create an invoice when a product from the Shopify order is not found in Tripletex.

  **How to fix this:** Please go to Tripletex app settings in Cloudify > **Product Settings** > Go to **When a product is not found in Tripletex** > Choose either to use a default product from Tripletex or create a new product.
</Accordion>

<Accordion title="Shipping charge preferences missing">
  <Frame>
    <img src="https://mintcdn.com/cloudify-c7720744/BDZG6BIuIu8RhIFq/images/image-444.png?fit=max&auto=format&n=BDZG6BIuIu8RhIFq&q=85&s=1f5e95aaaf93d9e41a3067f74fe63608" alt="Shipping Charge Preferences Missing Error" width="508" height="81" />
  </Frame>

  **Why this happens:** Settings are not enabled to handle shipping charges in the Shopify order.

  **How to fix this:** Please go to Tripletex app settings in Shopify > **Invoice Settings** > Under Additional options — enable **Include Shipping Charges** & select a Tripletex product from the dropdown to be used as a default shipping charge line item.

  <Tip>
    It is recommended to create a new product directly within Tripletex named **Shipping Charges** and select it here.
  </Tip>
</Accordion>