> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cloudify.biz/llms.txt
> Use this file to discover all available pages before exploring further.

# Common HubSpot-Fortnox Errors & Fixes

<AccordionGroup>
  <Accordion title="1. Fortnox Account Access Revoked">
    ![Fortnox Account Access Revoked](https://t3415972.p.clickup-attachments.com/t3415972/3aa9556c-03c5-4d90-8a2c-6181a5f4e807/fortnox_error_label.jpg)

    **Why this happens:** The connection with Fortnox has expired.

    **How to fix this:**

    1. Open the **Fortnox** app from **Connected Apps**.
    2. Navigate to **Settings** and click the **Connect Fortnox** button.
    3. Reconnect your Fortnox account.
  </Accordion>

  <Accordion title="2. Product / Line Item Not Present in HubSpot Deal">
    ![Product Not Present](https://t3415972.p.clickup-attachments.com/t3415972/5ad11e18-de78-48b3-b5c1-60e3cd62557e/fortnox_error_label_2.jpg)

    **Why this happens:** No line item or product is associated with the HubSpot deal. A line item is required to create an invoice in Fortnox, so the integration cannot proceed without one.

    **How to fix this:**

    You can either add a product to the deal in HubSpot, or configure a default Fortnox product to use as a fallback line item.

    **To use a default Fortnox product (no deal product required):**

    1. Open the **Fortnox** app from **Connected Apps**.
    2. Navigate to **General Settings** → **Sync Settings** → **Products**.
    3. Locate the **"Do You Have Deals Without Products?"** section and enable the checkbox.
    4. Select a Fortnox product from the dropdown list.
    5. Click **Save** to apply the changes.
  </Accordion>

  <Accordion title="3. Missing Company or Contact in HubSpot Deal">
    ![Missing Company or Contact](https://t3415972.p.clickup-attachments.com/t3415972/0d204e9e-0634-4dc5-8da6-95bbbfa0d956/image.png)

    **Why this happens:** A company is either not associated with the deal, or the app settings are not enabled to sync when only a contact is associated with the deal.

    **How to fix this:**

    **If no Company or Contact is associated with the deal:**

    Add a **Company or Contact** to the deal, then change the deal stage back and forth to re-trigger the integration.

    **If only a Contact is associated with the deal (B2C):**

    1. Open the **Fortnox** app from **Connected Apps**.
    2. Navigate to **General Settings** → **Sync Settings**.
    3. Under **Customer Sync Rules**, enable **Contact (B2C) Sync**.
    4. Set your preferred customer matching criteria between **HubSpot Contact** and **Fortnox Customer**.
    5. Click **Save** to apply the changes.
  </Accordion>
</AccordionGroup>