> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cloudify.biz/llms.txt
> Use this file to discover all available pages before exploring further.

# Common Shopify Economic Errors & Fixes

1. **Missing Customer in Shopify Order**

<Frame>
  <img src="https://mintcdn.com/cloudify-c7720744/I7iYSYHjY4E6UU89/images/image-372.png?fit=max&auto=format&n=I7iYSYHjY4E6UU89&q=85&s=5e9bcdeaae5ddf7b648f56149903c520" alt="Image" width="487" height="34" data-path="images/image-372.png" />
</Frame>

A customer is not present in the Shopify order. Since a customer is needed to create an invoice in Economic, it is mandatory. Please go to your Shopify order and add a customer to it. Once done click on More actions> Replay Integration.

2. **SKU should not be empty**

<Frame>
  <img src="https://mintcdn.com/cloudify-c7720744/I7iYSYHjY4E6UU89/images/image-373.png?fit=max&auto=format&n=I7iYSYHjY4E6UU89&q=85&s=9ca4fe793d6cb51f3c4a34164690caf8" alt="Image" width="495" height="32" data-path="images/image-373.png" />
</Frame>

**SKU** is not present in your product in the Shopify order. Please go to products in Shopify > Click on the product which is present in the order > Under Inventory section, Add an SKU > Save the changes.

3. **Invoice creation skipped**

<Frame>
  <img src="https://mintcdn.com/cloudify-c7720744/I7iYSYHjY4E6UU89/images/image-374.png?fit=max&auto=format&n=I7iYSYHjY4E6UU89&q=85&s=7d2ec6bc82dd45596c49fb9a1e31c002" alt="Image" width="491" height="83" data-path="images/image-374.png" />
</Frame>

You have selected the option to not create an Invoice, when a product from Shopify order is not found in e-conomic.

Please go to Visma economic sync app in cloudify > Product Settings > Go to when a product is not found in **e-conomic** > Choose either to use a default product from Economic or create a new product.

4. **Shipping charge preferences missing**

<Frame>
  <img src="https://mintcdn.com/cloudify-c7720744/I7iYSYHjY4E6UU89/images/image-375.png?fit=max&auto=format&n=I7iYSYHjY4E6UU89&q=85&s=c539b3857784930bc24394bc3c60397a" alt="Image" width="508" height="81" data-path="images/image-375.png" />
</Frame>

Settings are not enabled to handle shipping charges in Shopify order.

Please go to Visma economic sync app settings in Shopify> Invoice settings > Under **Additional options**\_- Enable \_**Include Shipping charges** & select a product from the dropdown to be used as a Default Shipping charge line item.

(It is recommended to create a new product directly within Economic named as **Shipping Charges** and select it here.)

5. **Invalid format for e-conomic Customer number**

<Frame>
  <img src="https://mintcdn.com/cloudify-c7720744/I7iYSYHjY4E6UU89/images/image-376.png?fit=max&auto=format&n=I7iYSYHjY4E6UU89&q=85&s=0afbad88250190bae0480e009b628772" alt="Image" width="500" height="60" data-path="images/image-376.png" />
</Frame>

A Shopify field containing letters has been mapped to be used as E-conomic Customer number. E-conomic only accepts numerical values for Customer number.

Please go to *Visma economic sync* app settings in Shopify> Customer settings > Under '**How to handle customer number in e-conomic**' from the dropdown select '**Let e-conomic create customer number**'