> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cloudify.biz/llms.txt
> Use this file to discover all available pages before exploring further.

# Common Shopify Fortnox Errors & Fixes

<Accordion title="SKU should not be empty">
  <Frame>
    <img src="https://mintcdn.com/cloudify-c7720744/BDZG6BIuIu8RhIFq/images/image-445.png?fit=max&auto=format&n=BDZG6BIuIu8RhIFq&q=85&s=a6a5a0393a574fcf6a62bdbbaf874344" alt="Image" width="495" height="32" data-path="images/image-445.png" />
  </Frame>

  SKU is absent in your Shopify product present in the order. Please go to products in Shopify > Click on the product which is present in the order > Under Inventory section, Add an SKU > Save the changes.
</Accordion>

<Accordion title="Access revoked">
  <Frame>
    <img src="https://mintcdn.com/cloudify-c7720744/BDZG6BIuIu8RhIFq/images/image-446.png?fit=max&auto=format&n=BDZG6BIuIu8RhIFq&q=85&s=4b5e6bf0fb3f636776e2959c922754e2" alt="Image" width="511" height="73" data-path="images/image-446.png" />
  </Frame>

  This happens due to the connection with Fortnox getting expired.

  Please go to Fortnox sync app > Settings > Click on connection and Reconnect your Fortnox account
</Accordion>

<Accordion title="Missing Customer in Shopify Order">
  <Frame>
    <img src="https://mintcdn.com/cloudify-c7720744/BDZG6BIuIu8RhIFq/images/image-447.png?fit=max&auto=format&n=BDZG6BIuIu8RhIFq&q=85&s=5cebd5e2a8135265540b0bbfcf2b8959" alt="Image" width="487" height="34" data-path="images/image-447.png" />
  </Frame>

  Customer is not present in the shopify order. Since a customer is needed to create an invoice in Fortnox, it is mandatory. Please go to your Shopify order and add a Customer to it. Once done click on More actions> Replay Integration.
</Accordion>

<Accordion title="VAT Rate not present in Fortnox">
  <Frame>
    <img src="https://mintcdn.com/cloudify-c7720744/BDZG6BIuIu8RhIFq/images/image-448.png?fit=max&auto=format&n=BDZG6BIuIu8RhIFq&q=85&s=86d724855fc3157c0edfdea051d724cc" alt="Image" width="518" height="89" data-path="images/image-448.png" />
  </Frame>

  The VAT applied to you Shopify order is not present in your Fortnox account. Please add the VAT Code in Fortnox **Invoicing** settings.
</Accordion>

<Accordion title="Invoice creation skipped">
  <Frame>
    <img src="https://mintcdn.com/cloudify-c7720744/BDZG6BIuIu8RhIFq/images/image-449.png?fit=max&auto=format&n=BDZG6BIuIu8RhIFq&q=85&s=49d9da91b05f4796272976590b91c42c" alt="Image" width="491" height="83" data-path="images/image-449.png" />
  </Frame>

  You have selected the option to not create an Invoice, when a product from Shopify order is not found in Fortnox.

  Please go to Fortnox sync app settings in cloudify > Product Settings > Go to '**If a product is not found in Fortnox'** ****section > Choose either to Use a default product from Fortnox or Create a new product.****
</Accordion>

<Accordion title="Shipping charge preferences missing">
  <Frame>
    <img src="https://mintcdn.com/cloudify-c7720744/BDZG6BIuIu8RhIFq/images/image-450.png?fit=max&auto=format&n=BDZG6BIuIu8RhIFq&q=85&s=917d45a436788dd1d59b7da5435ca556" alt="Image" width="508" height="81" data-path="images/image-450.png" />
  </Frame>

  Settings are not enabled to handle shipping charges in Shopify order.

  Please go to Fortnox sync app settings in Shopify> Invoice settings > Under Additional options- Enable **Include Shipping charges** & select a product from the dropdown to be used as a Default Shipping charge line item.

  (It is recommended to create a new product directly within Fortnox named as **Shipping Charges** and select it here.)
</Accordion>

<Accordion title="Currency not present in Fortnox account">
  <Frame>
    <img src="https://mintcdn.com/cloudify-c7720744/BDZG6BIuIu8RhIFq/images/image-451.png?fit=max&auto=format&n=BDZG6BIuIu8RhIFq&q=85&s=7173e08f3f3de95e4442ec7177f3871a" alt="Image" width="506" height="64" data-path="images/image-451.png" />
  </Frame>

  The currency used in Shopify order is not present in Fortnox account. Please add the Currency in Fortnox **Invoicing** settings.
</Accordion>