> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cloudify.biz/llms.txt
> Use this file to discover all available pages before exploring further.

# Common Shopify Xero Errors & Fixes

<Accordion title="Access revoked">
  <Frame>
    <img src="https://mintcdn.com/cloudify-c7720744/M6iYYPUU4tQpgWgb/images/2577cfc0-4a53-4f9f-a608-a018904b0472.png?fit=max&auto=format&n=M6iYYPUU4tQpgWgb&q=85&s=4324037c77530e1b938240fe5a6fb0eb" alt="2577cfc0 4a53 4f9f A608 A018904b0472" width="494" height="53" data-path="images/2577cfc0-4a53-4f9f-a608-a018904b0472.png" />
  </Frame>

  **Why this happens:** This happens due to the connection with Xero getting expired.

  **How to fix this:** Please go to Xero app > Settings > Click on connection and Reconnect your Xero account
</Accordion>

<Accordion title="SKU should not be empty">
  <Frame>
    <img src="https://mintcdn.com/cloudify-c7720744/BDZG6BIuIu8RhIFq/images/image-441.png?fit=max&auto=format&n=BDZG6BIuIu8RhIFq&q=85&s=8194d1bf10ae66732901925cce414ca8" alt="Image" width="495" height="32" data-path="images/image-441.png" />
  </Frame>

  **Why this happens:** SKU is absent in your shopify product present in the order. \
  \
  **How to fix this:** Please go to products in shopify > Click on the product which is present in the order > Under Inventory section, Add an SKU > Save the changes.
</Accordion>

<Accordion title="Missing Customer in Shopify Order">
  <Frame>
    <img src="https://mintcdn.com/cloudify-c7720744/BDZG6BIuIu8RhIFq/images/image-442.png?fit=max&auto=format&n=BDZG6BIuIu8RhIFq&q=85&s=582e8af6ba65adacd7b772ceff2848fe" alt="Image" width="486" height="57" data-path="images/image-442.png" />
  </Frame>

  **Why this happens:** A customer is not present in the shopify order. Since a customer is needed to create an invoice in Xero, it is mandatory.

  **How to fix this:** Please go to your shopify order and add a customer to it. Once done click on More actions> Replay Integration
</Accordion>

<Accordion title="Invoice status Invalid">
  <Frame>
    <img src="https://mintcdn.com/cloudify-c7720744/BDZG6BIuIu8RhIFq/images/image-442.png?fit=max&auto=format&n=BDZG6BIuIu8RhIFq&q=85&s=582e8af6ba65adacd7b772ceff2848fe" alt="Image" width="486" height="57" data-path="images/image-442.png" />
  </Frame>

  **Why this happens:** Originally created invoice is not present in xero at the created stage. It has either moved to different stage or Void/Deleted in Xero.
</Accordion>

<Accordion title="Invoice creation skipped">
  <Frame>
    <img src="https://mintcdn.com/cloudify-c7720744/BDZG6BIuIu8RhIFq/images/image-443.png?fit=max&auto=format&n=BDZG6BIuIu8RhIFq&q=85&s=37571435d1e05afba5c29760c92a1527" alt="Image" width="491" height="83" data-path="images/image-443.png" />
  </Frame>

  **Why this happens:** You have selected the option to not create an Invoice, when a product from shopify order is not found in Xero.

  **How to fix this:** Please go to xero app settings in Cloudify > Product Settings > Go to when a product is not found in Xero > Choose either to use a default product from xero or create a new product.
</Accordion>

<Accordion title="Shipping charge preferences missing">
  <Frame>
    <img src="https://mintcdn.com/cloudify-c7720744/BDZG6BIuIu8RhIFq/images/image-444.png?fit=max&auto=format&n=BDZG6BIuIu8RhIFq&q=85&s=1f5e95aaaf93d9e41a3067f74fe63608" alt="Image" width="508" height="81" data-path="images/image-444.png" />
  </Frame>

  **Why this happens:** Settings are not enabled to handle shipping charges in Shopify order.

  **How to fix this:** Please go to Xero app settings in Shopify> Invoice settings > Under Additional options- Enable **Include Shipping charges** & select a Xero product from the dropdown to be used as a Default Shipping charge line item.

  (It is recommended to create a new product directly within Xero named as **Shipping Charges** and select it here.)
</Accordion>