> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cloudify.biz/llms.txt
> Use this file to discover all available pages before exploring further.

# Faqs frequently asked questions

<Note>
  **IMPORTANT**: Always check your Shopify order notes to verify the status of your integration.
</Note>

<Accordion title="What exactly does this integration do?">
  This integration helps you:

  * Turn your Shopify orders into Xero invoices automatically
  * Keep your Shopify and Xero product and customer data in sync
  * Monitor sync status through detailed logs within Shopify order notes
  * Handle refunds and shipping charges with ease
</Accordion>

<Accordion title="I've installed the app, but how do I start creating the Xero invoices">
  You can setup automatic invoice creation triggers in the **"Invoice Settings**" section of the app which is visible under "**Sync Settings"** on the left panel of your Shopify admin page. You can choose to create a Xero invoice  (Draft, Awaiting-Approval Invoice, Awaiting-Payment Invoice or Paid Invoice) depending on what trigger you've selected. (When Fulfilled, When Paid, When Created)
</Accordion>

<Accordion title="How do I know if my invoice was created successfully?">
  **Check these locations:**

  * View the "**Notes**" section in your Shopify order for a successful message
  * Check Xero for the newly created invoice
  * Monitor any error messages under the Shopify order's "**Notes**" section
</Accordion>

<Accordion title="Can I connect my Shopify store with multiple Xero accounts?">
  No. You can only connect one Xero account to one Shopify store at a time. However, you can switch to a different Xero account later by disconnecting the existing one first.
</Accordion>

<Accordion title="I can't see the created invoice in Xero. What should I check?">
  Verify these points:

  * Check the Shopify order notes for any errors
  * Verify your Xero connection status

  If you ran into any errors, use the replay feature after making any changes (Go to your Shopify order > More actions > Replay invoice sync)
</Accordion>

<Accordion title="My custom field mappings aren't working. What should I check?">
  Verify these points:

  * Ensure field types match between systems (e.g., name to name, email to email, ID to ID)
  * Check required fields are properly mapped

  If you still need assistance feel free to **[<u>book a call with us</u>](https://meetings.hubspot.com/cloudify/app-assistance).**
</Accordion>

<Accordion title="How to create credit notes in Xero for Shopify refunds?">
  * Go to the **Xero** app in Shopify
  * Open **Settings** → **Invoice Settings**
  * Scroll down to **Additional Options**
  * Enable the checkbox **Create credit notes in Xero for Shopify refunds**
  * In the dropdown below, select the **default product** to use as the line item (this will appear as **“Shopify Refund”** with the refunded amount in the credit note)
  * Click **Save**
</Accordion>