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Product sync settings are important because they:
  1. Ensure accurate product matching between Pipedrive and Fortnox
  2. Streamline invoice and order creation
  3. Maintain consistent product data across platforms
  4. Handle scenarios where products may not match exactly

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Setting Up Product Sync Settings

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Option 1: Searching for Products

This method is best when you have a large number of products and want to match them automatically based on a unique identifier.
1
Go to the “Product Sync Rules” tab.
2
Select “Select Search Parameters”.
Product Settings
3
Choose a Pipedrive field (e.g., SKU) and match it with a Fortnox field (e.g., Product Number). When creating an invoice or order, the integration will use this identifier to find the correct product in Fortnox.
Example: If you set SKU (Pipedrive) to match with Product Number (Fortnox), a product with SKU “ABC123” in Pipedrive will be matched with a product that has Product Number “ABC123” in Fortnox.

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Option 2: Custom Mappings

This method is ideal when you have a small number of products or when product identifiers don’t match exactly between Pipedrive and Fortnox.
1
Go to the “Product Sync Rules” tab.
2
Select “Set Custom Mappings”.
Product Settings
3
For each Fortnox product, manually select which Pipedrive product(s) it corresponds to.
Example: You might map the Pipedrive product “Premium Package” to the Fortnox product “Premium Service Bundle”, even though their names or identifiers don’t match exactly.

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Option 3: Handling Products Not Found in Fortnox

1
Scroll down in the “Product Sync Rules” tab.
2
Choose one of three options:
  • Do not generate invoice
Product Settings
  • Use a default product
Product Settings
  • Create a new product
Product Settings
3
Follow the prompts to set up the necessary details for your chosen option.

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Option 4: Deals Without Line Items

1
At the bottom of the “Product Sync Rules” tab, find the “Deal Syncing When Products Are Unavailable” section.
2
Check the box to “Sync the deals which do not have products associated with them”.
Product Settings
3
Select a default product from Fortnox to use in these cases.
Product Settings

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Deal-Level Discount

Check the “Select a default item to add overall discount as a line item” box and select the product to add a deal-level discount to the complete deal value in Pipedrive.

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Product Field Mappings

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Why Product Field Mappings Matter

  • Ensure data consistency: Align product information between Pipedrive and Fortnox.
  • Customize for your needs: Tailor the product data transfer to fit your specific requirements.
  • Maintain data accuracy: Ensure that essential product information is correctly represented in Fortnox for proper accounting.

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Setting Up Product Field Mappings

1
Navigate to the “Product Field Mappings” tab in your integration settings.
2
For each Fortnox field, the default Pipedrive field will be shown (if applicable). Click “Edit” to change the mapping or “Delete” to remove it.
Product Settings
3
Pay special attention to these required fields:
  • Name — default mapped to Name in Pipedrive
  • Product Number — typically mapped to SKU in Pipedrive
  • Product Group
4
After setting your preferred mappings, click “Save Mappings” to apply your changes.
Product Settings
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