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IMPORTANT: Always check your Shopify order notes to verify the status of your integration.
This integration helps you:
  • Turn your Shopify orders into Tripletex invoices automatically
  • Keep your Shopify and Tripletex product and customer data in sync
  • Monitor sync status through detailed logs within Shopify order notes
  • Handle refunds and shipping charges with ease
Set up automatic invoice creation in the Invoice section of the app, under Sync Settings on the left panel of your Shopify admin page. Choose when the invoice is created — When Fulfilled, When Paid, or When Created — and the Invoice Type in Tripletex: Draft Invoice or Draft Order.
Check these locations:
  • View the Notes section in your Shopify order for a success message
  • Check Tripletex for the newly created invoice
  • Monitor any error messages under the Shopify order’s Notes section
No. You can only connect one Tripletex account to one Shopify store at a time. You can switch to a different Tripletex account later by disconnecting the existing one first.
Verify these points:
  • Check the Shopify order notes for any errors
  • Verify your Tripletex connection status
If you ran into any errors, use the replay feature after making changes (go to your Shopify order → More actions → Replay invoice sync).
Verify these points:
  • Ensure field types match between systems (e.g. name to name, email to email, ID to ID)
  • Check required fields are properly mapped
If you still need assistance, feel free to book a call with us.
  • Open the app in Shopify
  • Go to Sync Settings → Invoice
  • Scroll to Additional Options
  • Enable Tripletex Credit Notes from Shopify Refunds
  • In the dropdown that appears, configure how refunds should be handled in Tripletex
  • Click Save