Documentation Index
Fetch the complete documentation index at: https://docs.cloudify.biz/llms.txt
Use this file to discover all available pages before exploring further.
IMPORTANT: Always check your Shopify order notes to verify the status of your integration.
What exactly does this integration do?
What exactly does this integration do?
This integration helps you:
- Turn your Shopify orders into Tripletex invoices automatically
- Keep your Shopify and Tripletex product and customer data in sync
- Monitor sync status through detailed logs within Shopify order notes
- Handle refunds and shipping charges with ease
I've installed the app, but how do I start creating the Tripletex invoices?
I've installed the app, but how do I start creating the Tripletex invoices?
You can set up automatic invoice creation triggers in the “Invoice Settings” section of the app, visible under “Sync Settings” on the left panel of your Shopify admin page. You can choose to create a Tripletex invoice (Draft, Awaiting-Approval Invoice, Awaiting-Payment Invoice, or Paid Invoice) depending on the trigger you’ve selected (When Fulfilled, When Paid, When Created).
How do I know if my invoice was created successfully?
How do I know if my invoice was created successfully?
Check these locations:
- View the “Notes” section in your Shopify order for a successful message
- Check Tripletex for the newly created invoice
- Monitor any error messages under the Shopify order’s “Notes” section
Can I connect my Shopify store with multiple Tripletex accounts?
Can I connect my Shopify store with multiple Tripletex accounts?
No. You can only connect one Tripletex account to one Shopify store at a time. However, you can switch to a different Tripletex account later by disconnecting the existing one first.
I can't see the created invoice in Tripletex. What should I check?
I can't see the created invoice in Tripletex. What should I check?
Verify these points:
- Check the Shopify order notes for any errors
- Verify your Tripletex connection status
My custom field mappings aren't working. What should I check?
My custom field mappings aren't working. What should I check?
Verify these points:
- Ensure field types match between systems (e.g., name to name, email to email, ID to ID)
- Check that required fields are properly mapped
How to create credit notes in Tripletex for Shopify refunds?
How to create credit notes in Tripletex for Shopify refunds?
- Go to the Tripletex app in Shopify
- Open Settings → Invoice Settings
- Scroll down to Additional Options
- Enable the checkbox Create credit notes in Tripletex for Shopify refunds
- In the dropdown below, select the default product to use as the line item (this will appear as “Shopify Refund” with the refunded amount in the credit note)
- Click Save