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Why this happens: This happens due to the connection with Xero getting expired.How to fix this: Please go to Xero app > Settings > Click on connection and Reconnect your Xero account
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Why this happens: SKU is absent in your shopify product present in the order.

How to fix this: Please go to products in shopify > Click on the product which is present in the order > Under Inventory section, Add an SKU > Save the changes.
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Why this happens: A customer is not present in the shopify order. Since a customer is needed to create an invoice in Xero, it is mandatory.How to fix this: Please go to your shopify order and add a customer to it. Once done click on More actions> Replay Integration
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Why this happens: Originally created invoice is not present in xero at the created stage. It has either moved to different stage or Void/Deleted in Xero.
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Why this happens: You have selected the option to not create an Invoice, when a product from shopify order is not found in Xero.How to fix this: Please go to xero app settings in Cloudify > Product Settings > Go to when a product is not found in Xero > Choose either to use a default product from xero or create a new product.
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Why this happens: Settings are not enabled to handle shipping charges in Shopify order.How to fix this: Please go to Xero app settings in Shopify> Invoice settings > Under Additional options- Enable Include Shipping charges & select a Xero product from the dropdown to be used as a Default Shipping charge line item.(It is recommended to create a new product directly within Xero named as Shipping Charges and select it here.)
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Why this happens: The sales account mapped under customer default mappings is not suitable for Revenue posting. Account should be of type Revenue in Xero to be used here.How to fix this:
  • Go to Xero app in Shopify
  • Navigate to Settings → Customers → Customer Default Mappings.
  • Locate Default Sales Account and select the correct revenue type account from the dropdown.
  • Click Save to apply the changes.